Emotional Intelligence Team Activities

Time required:

30 minutes.

What it does:

Explores the difference between optimistic and pessimistic behaviour. It also identifies the kind of actions we can take if we want to be more optimistic. 

This activity is suitable for remote delivery.
 

This team activity can be run on it’s own, but it works best when it is run after Attitudes Attract.

You will need:

A copy of the handout and Optimism Top Tips for each team member, plus flipchart paper and pen for you.

In a nutshell:

A chance for your team to think about optimistic and pessimistic behaviours and the impact optimism and pessimism have.

Time required:

20 minutes.

What it does:

Explores why difficult conversations can be necessary and are part of healthy working relationships.

This activity is suitable for remote delivery.

This team activity can be run as a stand alone session, or can be followed by Planning a Difficult Conversation and the Difficult Conversations video.

You will need:

Each participant will need a copy of Carrie's Conundrum. You will also find it helpful to have a flipchart to record key points from the discussion.

In a nutshell:

Carrie works as a volunteer for a charity, but the changes being made are making her unhappy and she feels personally targeted. What should she do next?

Time required:

25 minutes.

What it does:

Explores what employees can do to improve their own levels of engagement.

This activity is suitable for remote delivery.

This team activity is designed to be a follow up to Employee Engagement 1 - What is Engagement? and Employee Engagement 2 - Building Blocks.

You will need:

This activity has a PowerPoint slide to assist with delivering the session. You will also need a copy of The Job Dilemma handout for each of your participants. It may also be worth distributing the Building Engagement Cards to the teams as an aide memoir.

In a nutshell:

Charlie has been offered a great role in a prestigious museum, but is it the right thing to do to accept the job?

Time required:

15 minutes.

What it does:

Explores what your employees can do to improve their own levels of engagement.

This activity is suitable for remote delivery.

This team activity is designed to be a follow up to Employee Engagement 3 – Job Dilemma 1.

You will need:

This activity has a PowerPoint slide to assist with delivering the session. In addition, flipchart paper pens and sticky dots will be needed – each participant will need 5 red and 3 green dots. (If you don’t have dots, coloured marker pens will suffice.) Each team will also need a copy of the Building Engagement Cards.

In a nutshell:

What actions are required by you and your team to maximise their engagement?

Time required:

30 minutes.

What it does:

This activity will give your team four simple steps to follow when dealing with an unhappy customer.

This activity is suitable for remote delivery.

This team activity works very well as a follow up to The Shoe Shop.

You will need:

Flipchart and pens.

In a nutshell:

Learn how empathy and understanding can help make handling difficult customers easier.

Time required:

25 minutes.

What it does:

Identifies what types of behaviours can be seen as bullying or harassment.

This activity is suitable for remote delivery.

You will need:

One set of Intentions v Perceptions Scenario Cards for every five participants. 

There are also some PowerPoint slides to assist you in the delivery of the session.

In a nutshell:

Can your team tell the difference between what is acceptable workplace behaviour and what is bullying or harassment? 

This team activity is best delivered after What is Bullying and Harassment?

Time required:

15 minutes.

What it does:

Gives team members an opportunity to see beyond their existing perceptions of colleagues.

You will need:

Team members will each need a pen and a couple of post-it notes.

In a nutshell:

Which team member surprises everyone the most with their revelation?

Time required:

30 minutes.

What it does:

Demonstrates a technique for your team to use to identify when they need to tackle a difficult situation and gives them the tools to prepare to do it in an assertive manner.

This activity is suitable for remote delivery.

You will need:

Flipchart paper and a copy of the handout for each participant.

In a nutshell:

Demonstrates the steps your team members can take in order to deal with a difficult workplace relationship effectively.

Time required:

20 minutes.

What it does:

Explores what your team members believe needs to happen when there is conflict between colleagues. Does job-role play a part?

This activity is suitable for remote delivery.

This team activity can be run on its own, or as part of a session that explores how to handle difficult situations around conflict in the workplace.

You will need:

An equal number of copies of the two different briefs to share amongst your team members.

In a nutshell:

How would you advise a friend who is struggling with a workplace colleague?

Time required:

15 minutes.

What it does:

A short team building activity designed to encourage greater communication and understanding.

You will need:

Each team member will need one of the Team Bingo sheets from the Resources tab and a pen. You'll need a stopwatch or timer and a small prize for the winner would be nice.

In a nutshell:

Who can find out the most about their colleagues in five minutes?

Time required:

30 minutes.

What it does:

Encourages your team to share information about themselves and consider the extent to which their skills and abilities are fully utilised at work.

This activity is suitable for remote delivery.

You will need:

A questionnaire from each participant (completed in private and returned at least seven days before the event). The questionnaire can be completed online or printed off and completed by hand. Pens and paper for everyone. A prize for the winning team member would be a nice touch.

This team activity will require some preparation.

In a nutshell:

How well do your team know their colleagues and how much diversity is there within the team that they weren't aware of before?

Time required:

25 minutes.

What it does:

Considers a real life scenario whereby other customers witness how a store handles a customer complaint. What went well, what didn’t and how did it impact on other customers?

This activity is suitable for remote delivery.

This team activity can be run on its own or you can follow it up with Handling Unhappy Customers - LACE.

You will need:

Each of your team members will need a copy of the brief to review.

In a nutshell:

What does the customer think when watching a complaint being handled in front of them?

Time required:

15 minutes.

What it does:

Defines bullying and harassment and explores their consequences.

This activity is suitable for remote delivery.

You will need:

Nothing extra is required, though you may wish to use the PowerPoint slides we’ve provided.

In a nutshell:

This discussion activity explores the legal definitions of bullying and harassment as well as their impact. 

A great follow up to this team activity is Intentions v Perceptions.

Time required:

15 minutes.

What it does:

Introduces the concept of Emotional Intelligence for those who are new to the subject.

This activity is suitable for remote delivery.

You will need:

Copies of the handouts (one of each handout per team) and the PowerPoint slide from the Resources tab. You'll also need a flipchart and pens for the discussions.

In a nutshell:

What are the four main emotions we experience and what events are likely to trigger them?