Trainers' Library Portal


This service is operated by Glasstap Limited and we are committed to protecting your privacy and security. For the purposes of the General Data Protection Act and this privacy policy ("Privacy Policy"), the "data controller" (i.e. the person responsible for the capture, storage and use of your personal information) is Glasstap Limited of Kings Arms Lane, Alston, Cumbria, CA9 3JF UK and you can contact us via email at [email protected]. Glasstap® only uses the information we collect about you with your consent to administer your membership, and to tell you about our services. We will never knowingly disclose personal information about you to any third party other than to process an order you have placed with us, without first receiving your permission or unless we are under a legal obligation to do so.

Payment Providers
All of Glasstap's financial transactions are handled through payment services provider Stripe. You can review their privacy policy at Glasstap will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our service. Glasstap do not store your credit card details.

What Information Do We Need From You?
When you register to purchase products or services from Glasstap Limited, or sign up for our Free Samples, we need to know your name, email address and telephone details. You are invited to provide other information including your business address, and employer details, but this is not always essential. Glasstap will never ask you for information about your race, religion, health, criminal record, trade union membership, sexuality or political opinions.

How Will We Use The Information About You?
This information allows us to process your orders and/or subscriptions to Glasstap's services and, for example, send you a reminder when your Trainers' Library® membership is due for renewal. We may also use the information we collect about you to notify you about important new features and changes to the service or special offers we think you'll find of interest. Your information can only be accessed by authorised Glasstap employees.

We would like to send you information about products and services of ours, which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please contact us at [email protected].

Where We Store Your Personal Data
All information you provide to us is stored on secure servers. These servers are protected by the latest firewalls and antivirus software and are only accessible to authorised Glasstap employees via a username and password from a fixed IP address. Data is stored within the UK or EU. Where we have given you (or where you have chosen) a password, which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Any breaches in data security will be dealt with in accordance with the ICO guidelines.

Who Else Will We Tell About You?
Data may be accessed by sales agents employed by Glasstap Limited so that they may advise customers on appropriate services and to avoid duplication. Passwords or other secure information will never be shared with third party companies employed as sales agents.

All of our agents have been trained in accordance with the General Data Protection Act and are contracted to keep your data safe and confidential. Your data is securely stored within Glasstap®.

If you qualify for and claim special terms as a member of another professional organisation, you will need to give us permission to share such information as is necessary about you and your membership status in order to confirm your membership of that organisation and your continued qualification for those special terms.

Glasstap® will not pass on your personal details to any other third party, including site sponsors or advertisers, without your permission. We may provide aggregate statistics about our customers, sales, traffic patterns and related site information to our third party partners, but these statistics will not contain any information about you from which you could be identified.

Live Chat
Live Chat is provided on our websites via, s.r.o., VAT ID CZ03668681. While using Smartsupp live chat, certain technical data about visitors might be collected by Smartsupp, e.g. IP address, type and version of browser, type and version of operating system, approximate location etc. Personal data entered into the live chat application, by a visitor to our websites, may be stored on Smartsupps servers. Smartsupps privacy policy can be viewed here.

Access To Your Information
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email us at [email protected] or write to us at the following address, Glasstap Limited, Kings Arms Lane, Alston, Cumbria. CA9 3JF. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. If you close your account with us we will retain your data in line with HMRC guidelines and for fraud prevention purposes. Your data will be automatically deleted after this period.

In Summary
We are committed to protecting your privacy. We use the information we collect on the site only for the purposes for which you have consented. We won't pass on your personal information to others without your permission. You can always enquire about or check the information that you have given us by contacting [email protected].

Feedback, Comments and Suggestions
Glasstap® welcomes your questions and comments about privacy, as well as any other aspects of our service.

Please send an email to: [email protected]

Our postal address is: The Data Controller, Glasstap Limited, Kings Arms Lane, Alston, Cumbria CA9 3JF