Time required:
30 minutes.
What it does:
This activity will give your team four simple steps to follow when dealing with an unhappy customer.
![flag](https://www.managerslibrary.com/images/meetings/flag2.jpg) This activity is suitable for remote delivery.
This team activity works very well as a follow up to The Shoe Shop.
You will need:
Flipchart and pens.
In a nutshell:
Learn how empathy and understanding can help make handling difficult customers easier.
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