Trainers' Library Portal

Handling Unhappy Customers - LACE

Time required:

30 minutes.

What it does:

This activity will give your team four simple steps to follow when dealing with an unhappy customer.

flagThis activity is suitable for remote delivery.

This team activity works very well as a follow up to The Shoe Shop.

You will need:

Flipchart and pens.

In a nutshell:

Learn how empathy and understanding can help make handling difficult customers easier.