Learners identify what Rapport is, why it’s important and how to successfully build rapport with others.
Learners explore the impact someone’s behaviour can have on others, and determine what behaviour is acceptable in the workplace is and what is not.
Learners identify what Emotional Intelligence is and why it’s important
Learners identify how they react to different situations and learn how to manage those reactions to ensure a good outcome for all.
Learners explore the emotions experienced during unwanted change, in order to understand and better manage these feelings, so they can move forward positively.
Introduces learners to the four key aspects of emotional intelligence to help them identify and understand their own emotions and emotional responses, and those of others.
Explores why managers need to be informed about menopause and be confident to have conversations about it where appropriate in the workplace.
Learners identify what what is meant by Mental Health, Poor Mental Health and Mental Ill Health, and some of the ways people may be affected.