Learners identify what Rapport is, why it’s important and how to successfully build rapport with others.
Learners explore the impact someone’s behaviour can have on others, and determine what behaviour is acceptable in the workplace is and what is not.
Learners identify what Emotional Intelligence is and why it’s important
Introduces learners to the four key aspects of emotional intelligence to help them identify and understand their own emotions and emotional responses, and those of others.
Explores why onboarding is possibly the most important part of the recruitment process and how critical it is to introduce your new employee to their new role, new team and new environment in the right way.