Learners explore the impact someone’s behaviour can have on others, and determine what behaviour is acceptable in the workplace is and what is not.
Learners identify what Emotional Intelligence is and why it’s important
Learners identify how they react to different situations and learn how to manage those reactions to ensure a good outcome for all.
Learners are introduced to the Johari Window to help them to better understand themselves, their place in the world and their relationships with others.
Learners explore the emotions experienced during unwanted change, in order to understand and better manage these feelings, so they can move forward positively.
Introduces learners to the four key aspects of emotional intelligence to help them identify and understand their own emotions and emotional responses, and those of others.