Time required:
30 minutes.
What it does:
An opportunity for your team to share their ideas on how to deal with a variety of situations they will encounter when dealing with customers.
 This activity is suitable for remote delivery.
You will need:
There are two versions of the quiz questions, one for face-to-face customer interactions and another for phone-based customer dealings. This team activity will be more fun if you have buzzers or bells for the teams to use in the quiz. A prize for the winning team will add a nice competitive edge.
In a nutshell:
An interactive quiz for team members to say how they will deal with different situations with customers. Can be focused on face-to-face interactions or phone-based.
Please note that this is not a quiz with a provided list of right and wrong answers but rather a series of questions to make your staff think.
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