Time required:
20 minutes.
What it does:
A short exercise designed to encourage your team members to talk about the types of customers they find a pleasure and the ones that they struggle with.
You will need:
Two sets of the Love Them or Loathe Them Cards. They will need to be laid out on two separate tables ready for the start of the exercise.
A flipchart will be useful for documenting key points from the discussion and top tips.
In a nutshell:
What can animals teach us about our customers?
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