Trainers' Library Portal

Customers - Love Them or Loathe Them?

Time required:

20 minutes.

What it does:

A short exercise designed to encourage your team members to talk about the types of customers they find a pleasure and the ones that they struggle with.

You will need:

Two sets of the Love Them or Loathe Them Cards. They will need to be laid out on two separate tables ready for the start of the exercise. 

A flipchart will be useful for documenting key points from the discussion and top tips.

In a nutshell:

What can animals teach us about our customers?