Trainers' Library Portal

Handling Internal Customers Assertively

Time required:

30 minutes.

What it does:

Explores the differences between Assertive behaviour and more Passive or Aggressive approaches when dealing with our internal customers.

flagThis activity is suitable for remote delivery.

You will need:

A copy of both handouts for each pair of participants. The PowerPoint is designed to support your delivery of the session.

flagBefore running this team activity, review the scenarios in Handout 2 and decide what you think is the appropriate action for a member of your team to take.

In a nutshell:

Building effective working relationships with our internal customers is a big challenge. Can your team think on their feet to identify assertive coping strategies for different situations?