Trainers' Library Portal

Problem Solving e-Learning


Responding to Conflict - Understanding Our Options


Time required:

30 minutes.

What it does:

This module explains the five common approaches to conflict.

You will need:

A copy of the worksheet downloaded from within the activity.

In a nutshell:

The benefits and risks of the five common responses to conflict.

Tackling the Right Problems


Time required:

45 minutes.

What it does:

Provides a framework to use when prioritising the problems and issues you and your team face, and enables you to create a plan of action to effectively deal with them.

You will need:

A copy of the worksheet downloaded from within the activity.

In a nutshell:

Consider issues and challenges faced by you and your team to identify which ones to address based on your ability to solve the problem and the need to do so.