Time required:75 minutes.
What it does:
Introduces you to Transactional Analysis and how the insight it provides can help you to improve communication.
You will need:
A copy of the worksheet downloaded from within the activity.
In a nutshell:
Find out about the ‘three states’ of communication to understand which one(s) you currently use.
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Time required:25 minutes.
What it does:
Introduces you to The Five Rs, a simple way to handle unexpected questions when you are speaking to a group. It will work in meetings, presentations or when delivering training to your team.
You will need:
A copy of the worksheet downloaded from within the activity.
In a nutshell:
Takes away the fear of unexpected questions when speaking to a group in a meeting, a presentation or a training session.
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Time required:60 minutes.
What it does:
Explores one of the most powerful aids to selling - open questions – and helps you to create a useful bank of questions to use back in the workplace.
You will need:
A copy of the worksheet downloaded from within the activity.
In a nutshell:
Create a bank of questions you can use to help you build meaningful conversations that flow naturally from establishing rapport and initial interest to helping the customer say yes.
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